Legal Information

Dunglemart is operated by Dunglemart Technologies Ltd, a company incorporated under the laws of the Federal Republic of Nigeria.

Dunglemart acts as a marketplace platform connecting buyers and independent vendors. We are not the seller of record for third-party vendor listings, unless explicitly stated on the product page.

Your use of Dunglemart is governed by a suite of policies. The following documents form part of our legal framework and should be read together:

• Terms of Use

  Rules governing your use of the platform, purchases, and account behaviour.

• Privacy Policy

  How we collect, process, store, and protect your personal data.

In the event of a conflict between this Legal page and any other policy document, the more specific policy shall prevail for matters within its scope.

All content on the Dunglemart platform — including but not limited to the Dunglemart name and logo, website design, graphics, text, software, and compiled product data — is the exclusive property of Dunglemart Technologies Ltd or its licensors and is protected under Nigerian and international intellectual property laws.

You may not, without our express written permission:

• Reproduce, distribute, or publicly display any portion of the platform
• Use the Dunglemart name, logo, or branding in any way that implies endorsement
• Create derivative works based on our platform or content
• Reverse-engineer, decompile, or otherwise attempt to extract source code

Vendor product images and descriptions remain the intellectual property of the respective vendors. By listing on Dunglemart, vendors grant us a non-exclusive, royalty-free licence to display that content on the platform.

If you believe content on Dunglemart infringes your intellectual property rights, please contact us at legal@dunglemart.com with full details of your claim.

Dunglemart Technologies Ltd operates in compliance with applicable Nigerian federal and Lagos State regulations, including but not limited to:

• The Nigeria Data Protection Act 2023 (NDPA) and NDPC guidelines
• The Federal Competition and Consumer Protection Act (FCCPA) 2018
• The Nigeria Communications Commission (NCC) consumer protection framework
• Central Bank of Nigeria (CBN) guidelines on electronic payments
• The Companies and Allied Matters Act (CAMA) 2020

We are committed to Anti-Money Laundering (AML) compliance. We may be required by law to report suspicious transactions to relevant authorities without notifying the user in question.

If you believe Dunglemart is operating in violation of any regulation, please notify us at legal@dunglemart.com.

Dunglemart integrates third-party services to operate the platform. Your use of the platform may also be subject to the terms of these providers:

Dunglemart is not responsible for the practices or content of these third-party services. We recommend reviewing their respective terms and privacy policies.

We aim to resolve all disputes fairly and efficiently. If you have a complaint about Dunglemart or a transaction on the platform, please follow this process:

1. Step 1 — Contact Support: Raise your issue with our customer support team at support@dunglemart.com. Most issues are resolved at this stage within 2–5 business days.
2. Step 2 — Formal Complaint: If your issue is unresolved after 10 business days, submit a formal written complaint to legal@dunglemart.com, including your account details, order number, and a summary of the dispute.
3. Step 3 — Mediation: If the formal complaint is not resolved to your satisfaction within 21 days, either party may request mediation through a mutually agreed mediator before pursuing litigation.
4. Step 4 — Legal Action: Unresolved disputes shall be subject to the exclusive jurisdiction of the courts of Lagos State, Nigeria, in accordance with our Terms of Use.

For legal enquiries — including intellectual property claims, regulatory notices, and formal complaints — please contact our legal team: