Support
An order that never arrived, an item that is not what was listed, a vendor who is not playing fair — tell us and we will look into it.
Every report is read by a person, not a queue.
You get a reference
The moment you send it, the report is filed and you get a case reference on screen and by email.
We investigate
Support reviews the order, the payment and the vendor's side before coming back to you.
We put it right
A refund, a replacement or action against the vendor — the case stays open until it is settled.
Something urgent?
If money has left your account or you think someone else is using it, mark the report Urgent and call the hotline as well.
+234 903 844 4312Tell us what went wrong. Most reports are answered within one working day.
These three get you an answer without waiting for a reply.
Where is my order?
Track it with your order reference before reporting it as missing.
Track orderWant a refund?
Raise it from the order itself in your account — it reaches the vendor faster.
My ordersJust a question?
Delivery times, returns and payment answers are in the Help Centre.
Help CentreNot a problem — just a question?
Send it to the support team and a real person will get back to you.