This Privacy Policy describes how Dunglemart Technologies Ltd(“Dunglemart”, “we”, “us”, or “our”) collects, uses, stores, and shares information about you when you use our website, mobile app, or any services we offer. By using Dunglemart, you agree to the practices described in this policy.
Information We Collect
We collect information in three ways: information you give us directly, information generated by your use of our platform, and information from trusted third parties.
Information you provide
- Account registration details: name, email address, phone number, and password.
- Shipping and billing addresses.
- Payment information (processed securely by our payment partners — we never store your card details).
- Profile photo and account preferences.
- Communications you send to our support team.
- Reviews, ratings, and feedback you submit on the platform.
- Vendor registration details including business name, CAC number, bank account information, and store description.
Information generated automatically
- Device information: browser type, operating system, device identifiers.
- Log data: IP address, pages visited, time spent, referring URLs.
- Transaction history: orders placed, items viewed, searches performed.
- Location data (approximate, based on IP address unless you grant precise location access).
- Cookies and similar tracking technologies (see Cookies section below).
Information from third parties
- Social sign-in providers (Google, Facebook) when you use them to create an account.
- Payment processors (Paystack, Flutterwave) confirming transaction status.
- Delivery partners providing order tracking and fulfilment updates.
How We Use Your Information
We use your information only for legitimate purposes necessary to operate and improve our platform:
- Processing and fulfilling your orders, including delivery coordination and payment confirmation.
- Creating and managing your account and keeping it secure.
- Sending transactional notifications: order confirmations, shipping updates, and receipts.
- Providing personalised product recommendations and search results.
- Detecting, preventing, and investigating fraud, abuse, or illegal activity.
- Responding to your questions, complaints, and support requests.
- Analysing usage patterns to improve our platform, features, and user experience.
- Complying with legal obligations, court orders, and regulatory requirements.
- Sending marketing communications (only with your consent — you can opt out at any time).
Data Security
We take data security seriously and use multiple layers of protection:
- TLS encryption for all data transmitted between your browser and our servers.
- AES-256 encryption for sensitive data stored in our databases.
- Strict access controls ensuring only authorised personnel can access personal data.
- Regular security audits and vulnerability assessments.
- Two-factor authentication available for all user accounts.
- PCI-DSS compliant payment processing — we never store raw card data.
No system is 100% secure. If you suspect your account has been compromised, please contact us immediately at security@dunglemart.com.
Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to update inaccurate or incomplete information.
- Deletion: Request that we delete your account and associated personal data, subject to legal retention requirements.
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to processing of your data for marketing purposes at any time.
- Withdrawal of consent: Withdraw consent for optional data processing (such as marketing emails) without affecting the lawfulness of prior processing.
To exercise any of these rights, visit your Account Settings or contact us at privacy@dunglemart.com. We will respond within 30 days.
Data Retention
We retain your personal data only for as long as necessary:
- Account data is kept for as long as your account is active.
- Order and transaction records are retained for 7 years to comply with Nigerian financial regulations.
- Support communications are kept for 3 years.
- Marketing consent records are kept for 5 years.
- Server logs are automatically purged after 90 days.
When you delete your account, we will anonymise or delete your personal data within 30 days, except where retention is required by law.
Third-Party Links
Our platform may contain links to external websites, vendor storefronts, and third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.
Our social media integrations (Facebook, Instagram, TikTok, X/Twitter) are governed by the respective platform's own privacy policies.
Children's Privacy
Dunglemart is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data without parental consent, please contact us immediately and we will take steps to delete the information.
Users between 13 and 18 may use Dunglemart only with the consent and supervision of a parent or legal guardian.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last updated" date at the top of this policy.
- Notify registered users by email.
- Display a prominent notice on the Dunglemart homepage for at least 30 days.
Continued use of the platform after the effective date of any changes constitutes your acceptance of the revised policy.
Contact Us
For any questions, concerns, or requests related to this Privacy Policy or your personal data, please reach out:
Privacy Team
privacy@dunglemart.com
Security Issues
security@dunglemart.com
Data Requests
Account Settings
Postal address: Data Protection Officer, Dunglemart Technologies Ltd, 14 Tech Avenue, Victoria Island, Lagos, Nigeria.